HCHC receives 2021 MAP Award

Henry County Health Center has been named as a recipient of the 2021 MAP Award for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (HFMA).

The national award was presented in five categories, ranging from physician practices and critical access hospitals to integrated delivery systems. Thirty-two hospitals and health systems were honored June 29 with HFMA’s MAP Award for High Performance in Revenue Cycle. This year, four Critical Access Hospitals received MAP Award honors, with three of those hospitals located in Iowa. HCHC tied for first place in the Critical Access Hospital Category.

Presented as part of HFMA’s Annual Conference Virtual Preview, the awards recognize organizations that have used innovative and effective strategies to achieve excellence in revenue cycle performance in 2020-21. Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues.

MAP Award winners are selected based on their demonstrated ability to:

• Meet industry-standard revenue cycle benchmarks as measured by HFMA’s MAP Keys
• Implement the patient-centered recommendations and best practices described in HFMA’s Healthcare Dollars & Sense initiatives
• Achieve outstanding patient satisfaction

In 2009, HCHC received HFMA’s High Performance in Revenue Cycle Award and was recognized in HFMA’s Patient Friendly Billing Project. Of the 14 hospitals recognized, HCHC was the only Iowa hospital and the only Critical Access Hospital (CAH) in the nation. HCHC again won the award in 2013, 2018 and 2019. HCHC is the only Critical Access Hospital in the nation to have won the MAP Award more than once.

“It is an honor for Henry County Health Center to receive HFMA’s 2021 MAP Award for High Performance in Revenue Cycle. HCHC has always done an excellent job on the revenue cycle, but it took the hospital as an organization to achieve this status with our improvement in patient satisfaction scores, process improvement and price transparency,” explained Dave Muhs, HCHC Chief Financial Officer. “We are grateful to each of our associates, medical staff and board of trustees for their commitment to our patients and contributions to the success of this organization. HCHC is proud to be a leader in rural healthcare which is shown through this year’s national recognition of the MAP Award.”

The MAP Award winners will be celebrated as part of HFMA’s in-person Annual Conference event, Nov. 8-10 in Minneapolis.

Created by and for healthcare leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the healthcare industry. MAHCP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.

Photo Cutline: Pictured are members of HCHC’s Revenue Cycle Team: (front, l-r): Tenley Perron, Jill Daniel, Amanda McDaniel, Wendy Petersen; (middle, l-r): Rayann Wendel, Samantha Perkins, Donita Benedict, Charlie Hammel, Director of Revenue Cycle; Michelle McLeland, Joleen Rhodes, Cindy Faler; (back, l-r) Tara Davison, Jackie Denning, Tracy Bell, Misty Kellogg, Dave Muhs, CFO.