West Burlington, Iowa, June 7, 2018 – Autumn Shacklett, Patient Financial
Services-Patient Billing, has been named an EXCEL Service Hero at Great
River Health System. The health system recognizes employees who demonstrate
actions that extend beyond routine, expected employee behavior.
Criteria for the service hero award are based on the health system’s
philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding
expectations, Caring and compassionate, Energetic teamwork, and Leadership