Helpful Information and Policies

older woman exercising

Office Hours

Great River Women's Health is open from 7:30 a.m. to 5 p.m. Monday through Friday. We prefer that you call at these times unless there is an emergency.

Appointments

The purpose of appointments is to avoid or reduce long waits for you in the office. We do our best to keep on schedule and honor your appointment. If you call shortly before your appointment, we'll gladly let you know if we are on schedule. There will be times when our providers are called away from the clinic for obstetric problems or emergencies. We will attempt to notify you by telephone if it appears that we cannot keep your appointment. We will schedule a new appointment at the soonest time possible.

If you must cancel an appointment, please call the clinic as soon as possible so we can give the appointment time to someone else.

Telephone Calls

Please call during office hours. The person answering the telephone will tell you what to do or when to expect a reply. If an emergency exists, we will be in touch with you as soon as possible. For routine calls, a time to expect a return call will be given, and a request made for the telephone number where you may be reached at that time. For questions about insurance or billing, please call (319) 768-3450.

Fees

Payment is expected at the time of service. We accept cash, check, debit card, MasterCard, VISA and Discover. If an overpayment of your account by you or by your insurance company occurs, we will send the excess to you immediately.

For companies with which we participate, we will accept their payment as payment in full less co-payments or deductibles are owed. Our office will provide the necessary information for completing insurance forms. If you are unclear about a charge or bill, please call us at (319) 768-3450 for an explanation.