Confidentiality is a priority at all Great River Health System clinics.
During your first visit, you may be asked to sign a release that allows
the provider to communicate about your evaluation to your referring provider.
Information you give to Great River Health System will be protected according
to state and federal law.
Please understand we may request signed authorizations for release of information
from you to coordinate your health care with other providers to facilitate
payment from your third-party payer. Great River Health System will release
information about you only according to the terms of our Privacy Practices.
A copy of Privacy Practices is posted in our clinic and available on request.
Please allow 48 to 72 hours for your prescriptions to be refilled. Our
providers may authorize enough medication until your next appointment.
There are two ways get request refills:
- Call our clinic at (319) 768-3700 and press “1” or call (319)
768-3736. Leave your name, medication name and dosage, and telephone number.
- Call your pharmacy and they will request a refill.
Controlled substances/narcotics will not be refilled early. If you have
questions, please refer to the narcotics contract.
If you have an emergency when our clinic is closed, please go directly
to the nearest Emergency Department.
We will file all insurance. Insurance payments vary depending on insurance
policies, and testing and treatment procedures. Some services and charges
may not be covered by health insurance. It is your responsibility to:
- Verify coverage before your appointment
- Check if pre-authorization is required
- Check if the provider you are seeing is in your coverage network
Our insurance specialist does everything possible to pre-check, but it
is your responsibility.
Payment, including co-payments and deductibles, is expected at the time
of service. Although we bill insurance, the client is responsible for
payment of fees.
For billing questions, please call Patient Financial Services-Patient Billing
at (319) 768-3625, option 2. Accounts 120 days past due may be sent to
collections. Seriously delinquent or substantial deviation from this policy
without agreement from Great River Clinics or Patient Financial Services-Patient
Billing may result in termination of services. Notification of such termination
would be given 30 days in advance to allow time to secure alternative
services, during which time only emergency services will be approved.
Our staff can discuss fees with you.
Cancellations and “no-shows”
Keeping appointments is important to your treatment, and it affects other
patients. When you cancel appointments late or fail to show up for appointments,
there isn’t time to schedule another patient who also needs help.
If you must cancel an appointment, please call the office right away. If
our office is closed and your appointment is the next day, leave a message
with our answering service.
Cancelling an appointment less than 24 hours before the appointment is
considered a no-show. You will be charged $25 for each no-show. There
are other consequences, too:
- If you have a late cancellation or miss your intake appointment with the
provider, services will be denied.
- If you miss three appointments in a six-month period because of late cancellations
or no-shows, we will terminate services.
- If you have two consecutive no-show appointments with any provider, we
will terminate services.
Clients whose services are terminated will be provided with recommendations
to other agencies. Great River Mental Health will provide 30-day emergency
care while you secure alternate care.
You have the responsibility to:
- Accept responsibility for your behavior but not the behavior of others
- Carry out assignments given to you by your provider, including reading,
rehabilitation, record keeping, or participation support and additional
- Discuss problems openly and directly with your provider
- Establish goals with your provider and work actively toward accomplishment
of those goals while in treatment
- Make appointments to see your provider regularly and keep your appointments
- Participate fully in the prescribed therapy and/or medication program ordered
by your provider
- Pay your fees and keep payment current
- Report accurately the circumstances in your life that may be affecting
Please speak to your provider if you are dissatisfied with your treatment.
If this is not agreeable, please speak with the clinic manager. If this
still is not agreeable, you may make an appointment with the Director
of Clinical Operations of Great River Physicians and Clinics without charge.
If this fails, please refer to your insurance agreement for the complaint
procedures established by your health care provider.
This is an attempt to acquaint you with your rights and responsibilities
as a client. If you have any questions, please feel free to ask at Great
River Health System-Mental Health staff member. Our goal is to serve you
the best way we can.